FAQs

We want your shopping experience with VeganGoodies to be smooth and enjoyable. Below are answers to some of the most common questions we receive.

🛒 Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard), PayPal, and other secure payment methods listed at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes or cancel, please email us at vegangoodiesstore@gmail.com as soon as possible. We’ll do our best to accommodate you before the order is shipped.

🚚 Shipping & Delivery

Q: How long will it take to receive my order?
A: Orders are typically processed within 14-31 days business days. Delivery times vary by location and shipping option selected at checkout.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Delivery times depend on your country and will be displayed at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

📦 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and meet eligibility requirements. Please check our Returns & Refunds Policy for full details.

Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In those cases, we cover the return shipping.

Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 7–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

🌱 Products

Q: Are all of your products 100% vegan?
A: Yes! At VeganGoodies, we are committed to providing only vegan, cruelty-free products.

❓ Other Questions

Q: How do I contact you if my question isn’t listed here?
A: You can reach us anytime at vegangoodiesstore@gmail.com. We’re happy to help!

💚 Thank you for choosing VeganGoodies – where every purchase supports a kinder, more sustainable world.